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Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

USM Anywhere Service   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 17:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:12 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Sep 18, 13:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 08:18 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 18, 07:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:16 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Sep 18, 06:15 UTC
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:25 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Sep 12, 05:23 UTC
Sep 11, 2018
Completed - The scheduled maintenance has been completed.
Sep 11, 21:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:02 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Sep 11, 19:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 10:18 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 11, 09:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:38 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Sep 11, 07:37 UTC
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018
Resolved - The incident is resolved; we watched it overnight and all agent data is flowing normally. Thank you for your patience and we apologize for the disruption.

If your USM Anywhere is not functioning normally at this time, please open a support ticket at www.alienvault.com/support to discuss the issue with a support representative.
Sep 7, 15:24 UTC
Monitoring - AlienVault Agent data has been flowing again since this morning but is still delayed by about an hour. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal.
Sep 6, 21:20 UTC
Investigating - The issue with the USM Anywhere Agent is recurring and again data for customers in US (Virginia) are seeing data not being delivered from the agents to their service.

AlienVault technical staff is investigating the cause. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Sep 6, 16:10 UTC
Monitoring - We believe the problem has been resolved and AlienVault Agent data is flowing again. The agent caches data locally so no events should have be lost during the interruption. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal.

If you are still having issues at this time, please open a support ticket at www.alienvault.com/support to discuss the issue with a support representative.
Sep 6, 15:59 UTC
Investigating - There is an issue with the USM Anywhere service where AlienVault Agent data is not reaching customer deployments for eastern US (Virginia) based USM Anywhere customers.
The issue began at 11:25 UTC today.

AlienVault technical staff is investigating the cause. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Sep 6, 15:51 UTC
Sep 5, 2018
Completed - The scheduled maintenance has been completed.
Sep 5, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 05:26 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Sep 5, 05:24 UTC
Sep 4, 2018
Completed - The scheduled maintenance has been completed.
Sep 4, 21:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:02 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Sep 4, 19:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 14:00 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Sep 4, 13:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 13:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 4, 13:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:43 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Sep 4, 12:41 UTC