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Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

USM Anywhere Service   ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2017

No incidents reported today.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017
Postmortem - Read details
Dec 1, 23:24 UTC
Resolved - We've released a fix and have confirmed that event flow is back to normal levels. If you have a sensor that isn't sending events, please try restarting it, and if that doesn't clear the problem contact AlienVault Support and they'll figure out what's up.

We apologize for the disruption and will publish a retrospective here with further details and next steps shortly.
Nov 29, 23:50 UTC
Monitoring - A fix has been pushed out and sensors will be downloading and updating it over the course of the hour. We will watch carefully to ensure everyone's service is restored. We apologize for this disruption and plan to get all your sensors healthy again soon.
Nov 29, 22:14 UTC
Update - We have a fix for this issue we are preparing now. If it passes our testing, we will release it immediately and all sensors should pull it down and automatically fix themselves. We'll update you again when the fix goes out.
Nov 29, 20:18 UTC
Identified - We have identified an issue in the new version of USM Anywhere sensors that was released on November 28, 2017. The issue can cause many incoming events to not be processed. You check to see if you are affected by checking your dashboard and seeing if your number of events has dropped off (you can see events per sensor in the faceted navigation on the left of the dashboard - if a sensor is showing zero or an unusually small number of events but is up and working, you may be affected).

We have identified the cause and are working on pushing out a fix as soon as possible. Contact AlienVault support if you have any questions.

You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Nov 29, 17:09 UTC
Nov 28, 2017
Completed - The scheduled maintenance has been completed.
Nov 28, 16:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 12:58 UTC
Scheduled - Existing USM Anywhere instances being updated, services will be restarted
Nov 28, 12:56 UTC
Completed - The scheduled maintenance has been completed.
Nov 28, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:20 UTC
Scheduled - USM Anywhere provisioning system update in progress, requests new instances will be impacted.
Nov 28, 08:18 UTC