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Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

USM Anywhere Service   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2018

No incidents reported today.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - The incident is resolved. Thank you for your patience and we apologize for the disruption.

If your USM Anywhere deployment is not functioning normally at this time, please open a support ticket at success.alienvault.com to discuss the issue with a support representative.
Nov 16, 04:25 UTC
Update - We believe that the issue has been resolved. However, we will continue to monitor the situation closely and will declare the service incident resolved when we are satisfied that the service has returned to normal.

At this time, if you are experiencing a disruption or delay in processing data sent from the AlienVault Agent, please open a support ticket at www.alienvault.com/support.
Nov 8, 01:49 UTC
Monitoring - We have applied a fix to resolve this issue. Affected customers should begin to see the delayed AlienVault Agent events appear in USM Anywhere over the next few hours. It's important to know that no data loss has occurred as a result of this issue.

We will continue to actively monitoring the situation until all operations return to normal. Thank you for your patience.
Nov 6, 22:39 UTC
Identified - On November 5, 2018, AlienVault identified an issue that is currently causing a significant delay in events sent from the AlienVault Agent. This issue may affect customers who have deployed the AlienVault Agent on their endpoints and whose USM Anywhere instance is located in the Ireland (EU-West-1) AWS Region. Affected customers may experience a disruption in the connectivity and processing of data sent from the AlienVault Agent to the USM Anywhere service. We have identified a fix for this issue and working swiftly to implement it. Please stay tuned for updates.

You can identify your AWS Region by logging into the AlienVault Support Portal at success.alienvault.com.
Nov 6, 21:31 UTC
Resolved - The incident is resolved. Thank you for your patience and we apologize for the disruption.

If your USM Anywhere deployment is not functioning normally at this time, please open a support ticket at success.alienvault.com to discuss the issue with a support representative.
Nov 16, 04:25 UTC
Update - We are in the process of releasing an update to USM Anywhere that includes a fix for this issue. This release will roll out by region according to our update schedule. Customers in APAC and EMEA regions will begin to receive this update over the next few hours.

Please note that it may take 1 - 2 business days to update all regions. AlienVault technical staff is closely monitoring the situation and taking proactive measures to address any service disruptions related to this issue. We will continue to provide information here as we work to resolve this issue.

If you are currently experiencing slower than normal performance of USM Anywhere, instability, or sensor disconnects, and you have deployed an AlienVault Agent, please open a support case at https://success.alienvault.com.
Nov 9, 14:46 UTC
Identified - We have identified the cause of this issue and are working swiftly to release a fix to USM Anywhere. We will continue to provide updates as we work to resolve the issue.

If you are currently experiencing slower than normal performance of USM Anywhere, instability, or sensor disconnects, and you have deployed an AlienVault Agent, please open a support case at www.alienvault.com/support.

Thank you for your patience as we work to resolve this issue.
Nov 8, 02:06 UTC
Investigating - We are currently investigating a service incident related to the AlienVault Agent that may cause stability and performance issues with your USM Anywhere deployment. This issue may affect customers in any location who have deployed the AlienVault Agent.

If you are currently experiencing degraded performance of your USM Anywhere deployment, sensors disconnecting, delays in event processing, or are unable to access the service, please open a support ticket at www.alienvault.com/support.

Thank you for your patience as we investigate this incident.
Nov 7, 18:40 UTC
Nov 15, 2018

No incidents reported.

Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 11:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:40 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 14, 07:38 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 00:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:38 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 13, 23:36 UTC
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 18:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:02 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Nov 13, 17:00 UTC
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 22:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:02 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 9, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 18:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:34 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 9, 14:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 08:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 08:26 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 08:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:23 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Nov 9, 07:21 UTC
Nov 8, 2018
Resolved - The issue has now been resolved
Nov 8, 15:31 UTC
Investigating - We are currently investigating an issue that is preventing new trial deployments. We will update when more information becomes available.
Nov 8, 15:13 UTC
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 18:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:10 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 7, 14:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 08:20 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 7, 08:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:19 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Nov 7, 07:18 UTC
Nov 5, 2018
Completed - The scheduled maintenance has been completed.
Nov 5, 08:45 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 08:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Nov 5, 07:58 UTC