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Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

USM Anywhere Service   ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2018

No incidents reported today.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 16:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 15:46 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Feb 13, 15:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 11:30 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Feb 13, 11:29 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 10:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:06 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Feb 13, 08:04 UTC
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018
Completed - The scheduled maintenance has been completed.
Feb 7, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:02 UTC
Scheduled - Existing USM Anywhere instances being updated, services will be restarted
Feb 7, 08:01 UTC
Resolved - All affected MFA tokens have been reset - if you use MFA, the next time you log in you may need to resync your device.

If you have any subsequent issues, please contact AlienVault Support!

We apologize for the disruption and thank you for your business.
Feb 7, 01:58 UTC
Identified - We have identified the cause of the issue with the USM Anywhere service. Users with MFA messed up on their logins have to have their MFA tokens reset. We are working on a routine to go out and disable/reenable MFA for affected users to allow them to resync with their MFA devices and log in. We do not have a hard ETA at this time but the work is well in progress; once we've tested the routine we will update again.

You can reset users yourselves if you are a manager user or contact AlienVault support to get reset in the interim.

You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Feb 6, 20:39 UTC
Investigating - There is an issue with the USM Anywhere service that is causing USM Anywhere to be inaccessible to some users that use MFA (multi-factor authentication) to log in.

Alienvault technical staff has investigated the cause and is preparing a fix. In the meantime, any manager user can reset MFA for other users on their Anywhere system. You can also contact AlienVault Support to have your MFA reset manually.

You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Feb 6, 17:29 UTC
Feb 6, 2018
Completed - The scheduled maintenance has been completed.
Feb 6, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 14:29 UTC
Scheduled - USM Anywhere provisioning system update in progress, requests new instances will be impacted.
Feb 6, 14:28 UTC