Connectivity Issues for USM Anywhere Deployments in EU-Central Region
Monitoring - We are in the process of bringing customers back online in the impacted region.
Nov 12, 13:09 UTC
Update - We are continuing to work on a fix for this issue.
Nov 12, 10:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 09:01 UTC
Update - We are continuing to investigate this issue.
Nov 12, 08:39 UTC
Investigating - We are currently experiencing issues related to connectivity to USM Anywhere and USM Central deployments in our cloud environment.
We are investigating and will provide updates as soon as possible
Nov 12, 08:15 UTC

About This Site

Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

Uptime over the past 90 days. View historical uptime.
USM Anywhere Service ? Partial Outage
90 days ago
97.8 % uptime
Today
USM Anywhere GovCloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 12, 2019
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Nov 12, 15:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:40 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 12, 11:39 UTC
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Nov 12, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:02 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 12, 06:01 UTC
Nov 11, 2019
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Nov 11, 21:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:01 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 11, 20:00 UTC
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Nov 11, 14:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 13:46 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Nov 11, 13:45 UTC
USM Anywhere Provisioning Update
Completed - The scheduled maintenance has been completed.
Nov 11, 11:28 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 11, 07:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 07:29 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Nov 11, 07:27 UTC
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
USM Anywhere Service Issue - AlienApp for Office 365 reporting invalid credentials and not collecting logs
Resolved - Thank you for your patience while we investigated and resolved the issue in which USM Anywhere AlienApp for Office 365 stopped collecting and processing logs. The incident has been resolved.

What Happened

On Tues., Oct. 29, 2019, our technical team updated USM Anywhere, in this release, the AlienApp for Office 365 stopped collecting logs due to an error introduced in the cryptographic library used in authentication. The team identified the issue and released a fix, which was rolled out by Wed., Oct. 30th at 10:00 AM UTC.

Customers using the AlienApp for Office 365 experienced a short period of time between Tues., Oct. 29, at 2:00 PM UTC and Thurs., Nov. 1, at 10:00 AM UTC in which the processing of data from Office 365 was delayed. We have notified those customers by email, and have now processed all Office 365 logs.

All customers should upgrade to version 6.0.157 immediately.

We apologize for the disruption. If you have any issues, please open a support ticket at www.alienvault.com/support to discuss the issue with a support representative.
Nov 4, 16:58 UTC
Update - We are continuing to monitor for any further issues.
Nov 4, 16:15 UTC
Update - We are continuing to monitor for any further issues.
Nov 4, 03:45 UTC
Update - We are continuing to monitor for any further issues.
Nov 3, 20:27 UTC
Update - We are continuing to monitor for any further issues.
Nov 2, 18:23 UTC
Update - We are continuing to monitor for any further issues.
Nov 2, 04:59 UTC
Update - We are continuing to monitor this incident to assess the full impact for affected customers. Please continue to check the USM Anywhere status page (status.alienvault.cloud) for further developments. If you have questions or concerns, please reach out to AT&T Cybersecurity technical support at success.alienvault.com.
Nov 2, 00:22 UTC
Update - At this time, customers using the AlienApp for Office 365 should be seeing data flow from Office 365 to USM Anywhere. We are continuing to monitor this incident to assess the full impact for affected customers. Please continue to check the USM Anywhere status page (status.alienvault.cloud) for further developments.

If you have questions or concerns, please reach out to AT&T Cybersecurity technical support at success.alienvault.com.
Nov 1, 16:27 UTC
Update - We are continuing to work on this issue.
Nov 1, 12:55 UTC
Update - We are continuing to work on this issue.
Nov 1, 01:00 UTC
Update - Our USM Anywhere technical staff has started the release process which contains a fix for this issue. We will provide an update when this issue is completely resolved.
Oct 31, 21:31 UTC
Monitoring - Our USMA technical staff is still working to resolve this issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you updated information until the issue is resolved.
Oct 31, 19:48 UTC
Update - We are continuing to work on a fix for this issue.
Oct 31, 18:49 UTC
Update - We are continuing to work on a fix for this issue.
Oct 31, 16:40 UTC
Update - We are continuing to work on a fix for this issue.
Oct 31, 14:24 UTC
Identified - The issue has been identified and a fix is being implemented.

Please continue to monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to provide status progress and publish a full update when the issue is completely resolved.

If you have further questions or concerns, please reach out to AT&T Cybersecurity technical support at success.alienvault.com.
Oct 30, 22:37 UTC
Update - We are continuing to investigate this issue.
Oct 30, 21:01 UTC
Investigating - We have identified an issue with USM Anywhere™ that is currently impacting customers utilizing the AlienApp for Office 365 after today’s release (6.0.156). Users are reporting invalid credentials and that log collection has stopped. The issue was originally identified at: 12:16 PM PDT on Wednesday, October 30, 2019.

Our USMA technical staff is investigating the cause. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Oct 30, 19:30 UTC
Nov 1, 2019
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Nov 1, 03:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 23:03 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Oct 31, 23:02 UTC
Oct 31, 2019
USM Anywhere Provisioning Update
Completed - The scheduled maintenance has been completed.
Oct 31, 23:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 31, 21:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:52 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Oct 31, 20:51 UTC
Oct 30, 2019
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Oct 30, 13:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:15 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Oct 30, 10:14 UTC
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Oct 30, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:11 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Oct 30, 06:10 UTC
Oct 29, 2019
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Oct 29, 23:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:11 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Oct 29, 19:10 UTC
USM Anywhere Service Update
Completed - The scheduled maintenance has been completed.
Oct 29, 15:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:37 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Oct 29, 13:36 UTC
USM Anywhere Provisioning Update
Completed - The scheduled maintenance has been completed.
Oct 29, 12:46 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 29, 09:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:46 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Oct 29, 08:45 UTC
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