Investigating - We are aware of an issue impacting USM Central which causes performance degradation and prevents some users from logging into USM Central. We are actively working to resolve the issue. We will be restarting USM Anywhere and USM Central for some customers to resolve the issue. The expected downtime will be no longer than one hour for all customers.
Jun 13, 2024 - 21:27 UTC
Investigating - We have discovered that there’s currently an issue with the Import/Export Orchestration Rule feature that causes any notification rules created this way to not work properly. Please generate orchestration rules via the UI and refrain from utilizing the Import/Export feature or any custom scripts until the solution is implemented.
Nov 17, 2023 - 17:57 UTC

About This Site

Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

USM Anywhere Service ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 UTC
Scheduled - We will continue the OS migration of customer sensors tomorrow thursday, June 13th at 0600 UTC. Meantime the sensor is running the migration it will be disconnected from the Control Node, please don't restart the sensor during this time.
Thanks for your patience and understanding.

Jun 12, 14:52 UTC
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 16:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 15:18 UTC
Scheduled - To resolve an issue with USMC connections, we will be restarting the USMA service for some customers. The expected downtime will be no longer than one hour.
Jun 12, 15:17 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 UTC
Scheduled - We will begin the OS migration of customer sensors with proxy on Tuesday, June 11th at 0600 UTC. Meantime the sensor is running the migration it will be disconnected from the Control Node, please don't restart the sensor during this time.
Thanks for your patience and understanding.

Jun 10, 15:11 UTC
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 UTC
Scheduled - We will begin the OS migration of customer sensors with proxy on Monday, June 10th at 0600 UTC. Meantime the sensor is running the migration it will be disconnected from the Control Node, please don't restart the sensor during this time.
Thanks for your patience and understanding.

Jun 7, 11:06 UTC
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:01 UTC
Scheduled - The USM Anywhere service update for customers in the AMER region will commence 1 hour from now.

Service update window is 6 hours. All customers in AMER are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.

Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.

Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.

During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.

Jun 5, 05:00 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:15 UTC
Scheduled - A USM Anywhere service update is planned for Tuesday June 04 2024.

Customers are scheduled to be updated at the following times:
- APAC -> 1300-1600 UTC
- EMEA -> 1830-2230 UTC
- AMER -> 0600-1200 UTC (Wednesday June 05 2024)

In some circumstances, upgrades may be run over several days and you will receive separate notifications before each region is updated.

During the update window, your service may be unavailable for up to 15 minutes.

Jun 3, 09:14 UTC
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:31 UTC
Scheduled - The USM Anywhere service update for customers in the EMEA region will commence 1 hour from now.

Service update window is 4 hours. All customers in EMEA are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.

Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.

Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.

During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.

Jun 4, 17:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:00 UTC
Scheduled - The USM Anywhere service update for customers in the APAC region will commence 1 hour from now.

Service update window is 3 hours. All customers in APAC are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.

Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.

Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.

During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.

Jun 4, 12:00 UTC