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All Systems Operational
About This Site
Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.
Uptime over the past 90 days. View historical uptime.
USM Anywhere Service
Operational
USM Anywhere User Interface and APIs
90 days ago
99.44
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Oct 4, 2023
No incidents reported today.
Oct 3, 2023
No incidents reported.
Oct 2, 2023
No incidents reported.
Oct 1, 2023
No incidents reported.
Sep 30, 2023
No incidents reported.
Sep 29, 2023
No incidents reported.
Sep 28, 2023
No incidents reported.
Sep 27, 2023
Completed -
The scheduled maintenance has been completed.
Sep 27, 18:30 UTC
Sep 27, 18:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 16:30 UTC
Sep 27, 16:30 UTC
Scheduled -
We would like to inform you that we will be releasing a hotfix for all customers regarding the sensor disconnect issue. As a result, there will be a brief interruption in service as we restart the system.
The hotfix is scheduled to be released beginning at 16:30 UTC, September 27th 2023, and the restart process should take approximately 10 minutes. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the stability and reliability of our service.
Please note that during this time, you will not be able to access the service. Once the hotfix is successfully installed, you will be able to resume using the service as normal.
If you have any questions or concerns, please do not hesitate to contact our support team.
Sep 27, 16:06 UTC
The hotfix is scheduled to be released beginning at 16:30 UTC, September 27th 2023, and the restart process should take approximately 10 minutes. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the stability and reliability of our service.
Please note that during this time, you will not be able to access the service. Once the hotfix is successfully installed, you will be able to resume using the service as normal.
If you have any questions or concerns, please do not hesitate to contact our support team.
Sep 27, 16:06 UTC
Resolved -
The incident is resolved. Thank you for your patience and we apologize for the disruption. A full retrospective will be posted on the USM Anywhere status page (status.alienvault.cloud) after we have had time to fully investigate the issue.
If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.
Sep 27, 18:17 UTC
If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.
Sep 27, 18:17 UTC
Monitoring -
We believe the problem (Sensor Disconnects) has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal.
A restart was required to apply the resolution for all Sensors that were disconnected.
If you are still having issues at this time, please open a support ticket at https://success.alienvault.com to raise a case with a support representative.
Sep 27, 16:52 UTC
A restart was required to apply the resolution for all Sensors that were disconnected.
If you are still having issues at this time, please open a support ticket at https://success.alienvault.com to raise a case with a support representative.
Sep 27, 16:52 UTC
Identified -
We have identified the cause of the issue with the USM Anywhere service. Sensors disconnected
If you are experiencing Sensor Disconnect please raise a case at https://Success.alienvault.com and the work around to establish connection will be implemented. Please provide the Instance associated with the Sensor(s) in question.
Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Sep 26, 21:43 UTC
If you are experiencing Sensor Disconnect please raise a case at https://Success.alienvault.com and the work around to establish connection will be implemented. Please provide the Instance associated with the Sensor(s) in question.
Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Sep 26, 21:43 UTC
Investigating -
We are aware of a potential issue with VMWare and AWS Sensors being Disconnected that may be impacting your services. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.
Sep 26, 12:27 UTC
Sep 26, 12:27 UTC
Sep 26, 2023
Sep 25, 2023
Completed -
The scheduled maintenance has been completed.
Sep 25, 21:30 UTC
Sep 25, 21:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:31 UTC
Sep 25, 19:31 UTC
Scheduled -
We would like to inform you that we will be releasing a hotfix for all customers. As a result, there will be a brief interruption in service as we restart the system.
The hotfix is scheduled to be released beginning at 19:30 UTC, September 25th 2023, and the restart process should take approximately 10 minutes. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the stability and reliability of our service.
Please note that during this time, you will not be able to access the service. Once the hotfix is successfully installed, you will be able to resume using the service as normal.
If you have any questions or concerns, please do not hesitate to contact our support team.
Sep 25, 18:59 UTC
The hotfix is scheduled to be released beginning at 19:30 UTC, September 25th 2023, and the restart process should take approximately 10 minutes. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the stability and reliability of our service.
Please note that during this time, you will not be able to access the service. Once the hotfix is successfully installed, you will be able to resume using the service as normal.
If you have any questions or concerns, please do not hesitate to contact our support team.
Sep 25, 18:59 UTC
Sep 24, 2023
No incidents reported.
Sep 23, 2023
No incidents reported.
Sep 22, 2023
No incidents reported.
Sep 21, 2023
Completed -
The scheduled maintenance has been completed.
Sep 21, 12:00 UTC
Sep 21, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 UTC
Sep 21, 06:00 UTC
Scheduled -
The USM Anywhere service update for customers in the AMER region will commence 1 hour from now.
Service update window is 6 hours. All customers in AMER are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.
Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.
Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.
During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Sep 21, 05:00 UTC
Service update window is 6 hours. All customers in AMER are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.
Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.
Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.
During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Sep 21, 05:00 UTC
Completed -
The scheduled maintenance has been completed.
Sep 21, 09:33 UTC
Sep 21, 09:33 UTC
Scheduled -
A USM Anywhere service update is planned for Wednesday September 20 2023.
Customers are scheduled to be updated at the following times:
- APAC -> 1300-1600 UTC
- EMEA -> 1830-2230 UTC
- AMER -> 0600-1200 UTC (Thursday September 21 2023)
In some circumstances, upgrades may be run over several days and you will receive separate notifications before each region is updated.
During the update window, your service may be unavailable for up to 15 minutes.
Sep 19, 09:32 UTC
Customers are scheduled to be updated at the following times:
- APAC -> 1300-1600 UTC
- EMEA -> 1830-2230 UTC
- AMER -> 0600-1200 UTC (Thursday September 21 2023)
In some circumstances, upgrades may be run over several days and you will receive separate notifications before each region is updated.
During the update window, your service may be unavailable for up to 15 minutes.
Sep 19, 09:32 UTC
Sep 20, 2023
Completed -
The scheduled maintenance has been completed.
Sep 20, 22:30 UTC
Sep 20, 22:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:31 UTC
Sep 20, 18:31 UTC
Scheduled -
The USM Anywhere service update for customers in the EMEA region will commence 1 hour from now.
Service update window is 4 hours. All customers in EMEA are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.
Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.
Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.
During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Sep 20, 17:30 UTC
Service update window is 4 hours. All customers in EMEA are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.
Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.
Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.
During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Sep 20, 17:30 UTC
Completed -
The scheduled maintenance has been completed.
Sep 20, 16:00 UTC
Sep 20, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 13:00 UTC
Sep 20, 13:00 UTC
Scheduled -
The USM Anywhere service update for customers in the APAC region will commence 1 hour from now.
Service update window is 3 hours. All customers in APAC are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.
Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.
Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.
During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Sep 20, 12:00 UTC
Service update window is 3 hours. All customers in APAC are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.
Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.
Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.
During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Sep 20, 12:00 UTC