Agent Disconnection Issues
Update - This issue has now been resolved.
Dec 05, 2025 - 06:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 04, 2025 - 17:06 UTC
Investigating - We are currently investigating this issue.
Dec 04, 2025 - 00:05 UTC

About This Site

Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

Uptime over the past 90 days. View historical uptime.
USM Anywhere Service Operational
90 days ago
98.44 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

USM Anywhere Planned Service Update Dec 16, 2025 14:23 - Dec 18, 2025 14:22 UTC

A USM Anywhere service update is planned for Wednesday December 17 2025.

Customers are scheduled to be updated at the following times:
- APAC -> 1300-1600 UTC
- EMEA -> 1830-2230 UTC
- AMER -> 0600-1200 UTC (Thursday December 18 2025)

In some circumstances, upgrades may be run over several days and you will receive separate notifications before each region is updated.

During the update window, your service may be unavailable for up to 15 minutes.
Posted on Dec 16, 2025 - 14:22 UTC
Dec 17, 2025

No incidents reported today.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Unresolved incident: Agent Disconnection Issues.

Dec 4, 2025
Dec 3, 2025
USM Anywhere Planned Service Update
Completed - The scheduled maintenance has been completed.
Dec 3, 13:04 UTC
Scheduled - A USM Anywhere service update is planned for Tuesday December 02 2025.

Customers are scheduled to be updated at the following times:
- APAC -> 1300-1600 UTC
- EMEA -> 1830-2230 UTC
- AMER -> 0600-1200 UTC (Wednesday December 03 2025)

In some circumstances, upgrades may be run over several days and you will receive separate notifications before each region is updated.

During the update window, your service may be unavailable for up to 15 minutes.
Dec 1, 13:03 UTC
USM Anywhere Service Update - AMER Region
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled - The USM Anywhere service update for customers in the AMER region will commence 1 hour from now.

Service update window is 6 hours. All customers in AMER are planned to be updated during this time period. Your service may be unavailable for up to 15 minutes during this period whilst it is being updated.

Once your USM Anywhere service has updated, your sensors will be automatically updated to the latest version. Depending on network speeds, this may take some time.

Sensors may temporarily lose connectivity to your USM Anywhere service and will reconnect once the update has completed.

During the sensor update, data will be cached on the sensor's storage volume and forwarded to your USM Anywhere service when update completes.
Dec 3, 05:00 UTC
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