The incident is resolved. Thank you for your patience and we apologize for the disruption.
If your USM Anywhere is not functioning normally at this time, please open a support ticket at success.alienvault.com to discuss the issue with a support representative.
Apr 19, 00:55 UTC
We are continuing to monitor for any further issues.
Apr 19, 00:14 UTC
At approximately 5:45PM CT, we released a fix for the sensor connectivity issues. We are currently monitoring all customer environments as they update. At this time, most sensors have reconnected and we expect full recovery within the next hour.
We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal.
If you have any additional questions, please contact support at success.alienvault.com.
Apr 19, 00:12 UTC
We released a fix for the sensor connectivity issues at approximately 5:45 CT. We are currently monitoring all customer environments as their sensors update. At this time it appears all sensors have reconnected and we expect full recovery within the hour.
Apr 19, 00:11 UTC
We believe we have identified the cause of the issue with USM Anywhere sensors. This issue relates to a code update made during the most recent regularly scheduled sensor update, which began at approximately 9:20AM CT today.
At this time, this issue may be preventing your USM Anywhere sensors from connecting and sending data to the USM Anywhere service. We believe that this issue is limited to USM Anywhere customers who have configured or used the following AlienApps: AlienApp for Forensics and Response; AlienApp for Carbon Black. Affected sensors may show a connection status of “Connected” but not “Ready” under Data Sources > Sensors.
Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Apr 18, 18:38 UTC
There is an issue with the USM Anywhere service that is preventing sensors from connecting to USM Anywhere.
The issue began around 9:20 AM Central time.
AlienVault technical staff is investigating the cause. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Apr 18, 17:01 UTC