All Systems Operational

About This Site

Welcome to AlienVault's public status page for USM Anywhere. Any issues or upcoming maintenance on the service will be posted here. Please subscribe to updates to be personally advised of service issues.

USM Anywhere Service ? Operational
90 days ago
99.56 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019
Resolved - The incident is resolved. Thank you for your patience and we apologize for the disruption.

If your USM Anywhere is not functioning normally at this time, please open a support ticket at success.alienvault.com to discuss the issue with a support representative.
Apr 19, 00:55 UTC
Update - We are continuing to monitor for any further issues.
Apr 19, 00:14 UTC
Update - At approximately 5:45PM CT, we released a fix for the sensor connectivity issues. We are currently monitoring all customer environments as they update. At this time, most sensors have reconnected and we expect full recovery within the next hour.

We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal.

If you have any additional questions, please contact support at success.alienvault.com.
Apr 19, 00:12 UTC
Monitoring - We released a fix for the sensor connectivity issues at approximately 5:45 CT. We are currently monitoring all customer environments as their sensors update. At this time it appears all sensors have reconnected and we expect full recovery within the hour.
Apr 19, 00:11 UTC
Identified - We believe we have identified the cause of the issue with USM Anywhere sensors. This issue relates to a code update made during the most recent regularly scheduled sensor update, which began at approximately 9:20AM CT today.

At this time, this issue may be preventing your USM Anywhere sensors from connecting and sending data to the USM Anywhere service. We believe that this issue is limited to USM Anywhere customers who have configured or used the following AlienApps: AlienApp for Forensics and Response; AlienApp for Carbon Black. Affected sensors may show a connection status of “Connected” but not “Ready” under Data Sources > Sensors.

Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Apr 18, 18:38 UTC
Investigating - There is an issue with the USM Anywhere service that is preventing sensors from connecting to USM Anywhere.

The issue began around 9:20 AM Central time.

AlienVault technical staff is investigating the cause. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.
Apr 18, 17:01 UTC
Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:13 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Apr 17, 07:11 UTC
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 23:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:04 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Apr 16, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 14:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:08 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Apr 16, 13:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 08:57 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 16, 08:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:47 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Apr 16, 07:46 UTC
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:31 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Apr 10, 06:30 UTC
Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 23:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:08 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Apr 9, 19:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 14:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:57 UTC
Scheduled - The USM Anywhere service is being updated. Your service may be offline for maintenance during this period.
Apr 9, 12:56 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 09:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:02 UTC
Scheduled - A USM Anywhere provisioning system update in progress. New deployments will not be created until maintenance is complete.
Apr 9, 08:28 UTC
Apr 8, 2019

No incidents reported.