We have resolved the incident that had impacted the normal operations of the AlienVault Agent for a limited number of customers. At this time, the agent should be operating as expected. We have notified those affected customers by email.
If you are experiencing any issues with the AlienVault Agent, please contact us at success.alienvault.com.
Posted Jan 29, 2020 - 22:11 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments.
Posted Jan 28, 2020 - 23:22 UTC
Update
We are continuing to investigate this issue.
Posted Jan 28, 2020 - 22:28 UTC
Investigating
We have received reports of some customers experiencing connection issues with newly deployed AlienVault Agents as well as disconnected Agents being unable to reconnect. Our technical staff is investigating the cause. If you are experiencing any issues, please contact us at success.alienvault.com.
You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.