Issue with USM Anywhere service

Incident Report for USM Anywhere

Resolved

This incident has been resolved.

Posted Nov 18, 2022 - 16:14 UTC

Monitoring

All USM Anywhere instances have been rolled back to the previous version.
We will continue to monitor the situation.

Posted Nov 18, 2022 - 09:32 UTC

Identified

We have identified a critical issue following the release over the last 2 days. We will begin a process to rollback this release and will rollback as follows:
- APAC 17:15 UTC (Wednesday November 17)
- EMEA 18:30 UTC (Wednesday November 17)
- AMER 04:00 UTC (Thursday November 18)

We apologise for the inconvenience.

Posted Nov 17, 2022 - 17:08 UTC

Investigating

We are currently investigating an issue which is causing some USM Anywhere instances to become inaccessible.
We will provide further information as soon as possible.

Posted Nov 17, 2022 - 15:56 UTC

This incident affected: USM Anywhere Service.